In the event that you are dissatisfied with our service, we would really appreciate hearing about it so that we may aim to resolve the situation. Our complaints procedure is as follows:

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In the first instance, please do feel free to discuss the situation with one of our Associates. If you are unhappy with the way that he/she deals with your complaint, you may ask for details to be referred to the Managing Director.

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The Managing Director will ask you to place your complaint in writing, and acknowledgement of receipt of this will be sent to you within 72 hours. A review of your complaint will be made and a formal response given within 14 days.

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We are members of the Property Redress Scheme. If you remain unhappy with the response received from us and have exhausted our complaints procedure, you can contact the Property Redress Scheme and ask them to investigate your complaint. To take your complaint to the Property Redress Scheme you must have carried out the following:

 

You must have waited 8 weeks from the date of your written complaint to us for a response; and It is still within one year from the last communication with you regarding this complaint.

 

In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form.

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Web: www.theprs.co.uk

Email: complaints@theprs.co.uk

By post at: The Property Redress Scheme

Premiere House, 1st Floor

Elstree Way

Borehamwood

WD6 1JH

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